REFLECT / PRIVACY POLICY

Reflect — Privacy Policy

Effective date: To be added at launch

1. Our Commitment to Your Privacy

At Reflect, we understand that sharing personal experiences requires trust.

We aim to handle the information you share with care, respect and discretion. This Privacy Policy explains what information we collect, why we need it, how it is handled and what choices you have regarding your information.

Reflect is a human-led written-reflection service for adults aged 18 and above in India.

2. Information We Collect

When you register for or use Reflect, we may collect:

• Contact information: Your email address, optional preferred name and preferred language.
• Registration information: Your confirmation of age eligibility and agreement to the applicable terms.
• Payment information: Your request reference, UPI transaction reference, payment status and the information necessary to verify or refund a transaction.
• Personal correspondence: The story you voluntarily share, your written follow-up and the personal reflections sent to you.
• Administrative records: Information needed to track service delivery, cancellations, refunds and requests relating to your information.

You are not required to provide a legal name in the registration form. However, your email address, payment details or the information you voluntarily share may identify you.

Please avoid including unnecessary identifying information about yourself or other people.

3. How We Use Your Information

Your information is used to:

• Register and manage your Reflect request.
• Verify payment and send payment confirmations.
• Receive your story and provide your personalized reflection.
• Respond to your included follow-up message.
• Communicate service updates, reminders, cancellations and refunds.
• Address privacy requests, concerns or disputes.
• Maintain records where needed for legitimate administration or applicable legal obligations.

Reflect does not use your personal story or written reflections for marketing, advertising, testimonials or social media content.

4. Who Reads Your Story?

Your personal story and written reflections are handled directly by the person behind Reflect.

Reflect does not employ other human readers, freelancers or external writers to prepare your reflection.

Your personal reflection is written by a human, not generated by artificial intelligence. Reflect does not submit customer stories or personal reflections to AI tools to prepare the response.

5. How Your Information Is Stored

Reflect uses Gmail for private customer correspondence.

Basic registration and administrative information may be handled using Google Forms and Google Sheets. Payment transactions are also processed by the relevant UPI and banking providers.

The Reflect website uses a hosting service that may process technical information necessary to deliver the website and maintain its security.

These service providers may process information under their own applicable terms and privacy practices. Reflect does not claim that only the founder has technical access to all information.

6. Confidentiality and Security

Reflect limits human access to customer stories and reflections to the founder and uses reasonable safeguards to protect the accounts and information involved.

We intend to use appropriate account security measures, including two-step verification and restricted access.

However, standard email is not a fully end-to-end encrypted communication method. No online service can guarantee absolute security, complete anonymity or protection from every possible technical failure.

Customers should share only information they feel comfortable communicating through email.

7. How Long We Keep Information

Reflect keeps personal correspondence for as long as reasonably necessary to provide the service, manage legitimate administrative matters and meet applicable obligations.

Older correspondence is periodically reviewed and deleted manually when it is no longer needed.

Payment, accounting, dispute-related or other records may need to be retained for different periods when required or permitted by applicable law.

A fixed universal retention period is not currently applied to all customer emails.

Deleting correspondence from Reflect-controlled accounts may not immediately remove provider backups or copies already held by other parties.

8. Requests to Access, Correct or Delete Information

You may contact Reflect to request access to, correction of or deletion of your personal information, where applicable.

Send your request to:

thereflectservice@gmail.com

Reflect may need to verify that the request comes from the appropriate person before disclosing or deleting information.

Valid requests will be reviewed and handled in accordance with applicable requirements. Certain information may need to be retained for legal, accounting, dispute-resolution or other permitted reasons.

Where information can be deleted, Reflect will take appropriate steps to remove it from accounts under its control.

9. Your Choices

You can choose how much personal information to include in the story you share.

You may also contact Reflect to ask questions about its handling of your information or to withdraw consent where applicable.

Withdrawing consent or requesting deletion while a service is in progress may affect Reflect's ability to complete the service. Any related cancellation or refund will be assessed under the applicable Service Terms, Refund Policy and legal requirements.

10. Information About Other People

If your story involves another person, please consider their privacy.

Where possible, avoid including unnecessary full names, addresses, contact details or other identifying information about third parties.

11. Children's Privacy

Reflect is intended only for adults aged 18 and above who reside in India.

The service does not knowingly accept registrations from minors.

If Reflect learns that a request was submitted by someone who does not meet the age requirement, appropriate steps will be taken to stop the service and handle the associated information.

12. External Services and Links

The Reflect website may link to services operated by other providers.

When you use those services, their own privacy policies and terms may apply. This includes payment applications, email providers and other external platforms.

13. Updates to This Policy

Reflect may update this Privacy Policy when its services, technical arrangements or applicable legal requirements change.

The current version will be made available on the Reflect website with its effective date. Material changes will be communicated where appropriate or required.

14. Contact and Privacy Concerns

For privacy-related questions, requests or concerns, contact:

Reflect
Email: thereflectservice@gmail.com

Reflect will review privacy concerns and provide an appropriate response in accordance with applicable requirements.