REFLECT / CANCELLATION & REFUND POLICY

Reflect — Cancellation & Refund Policy

Version: 1.0
Effective date: To be added at launch

At Reflect, we understand that circumstances can change. This policy explains when you can cancel your request, how refunds are handled and what happens if Reflect cannot provide the agreed service.

1. Cancellation Before Your First Reflection

You may cancel your request at any time before your first personal reflection is delivered.

You will receive a full refund of ₹799, even if:

• You have already submitted your story.
• Reflect has started reviewing or working on your reflection.
• You decide that you no longer wish to continue.

No cancellation charge will be deducted.

2. Cancellation After Your First Reflection

Once your first personal reflection has been delivered, change-of-mind refunds are not automatic.

Your included follow-up exchange remains available for seven calendar days after delivery.

If Reflect fails to provide the agreed service, appropriate remedies remain available under this policy and applicable consumer rights.

3. If You Don't Submit Your Story

After payment verification, you have 14 calendar days to share your story.

• Day 7: Reflect sends a reminder.
• Day 14: If no story has been received, your request is cancelled and the full ₹799 is refunded.

4. If Reflect Cannot Provide Your Service

If Reflect is unable to accept or complete your request before delivering the first reflection, you may choose:

• A later available start or delivery arrangement that you agree to; or
• A full ₹799 refund.

If your first reflection is delayed beyond the agreed deadline and remains undelivered, you may choose a revised deadline or a full refund.

If Reflect does not provide your included follow-up reply, Reflect will offer to complete the missing response or provide an appropriate refund, consistent with applicable consumer rights.

5. Incorrect or Duplicate Payments

If you make an incorrect, duplicate or excess payment, contact Reflect with your transaction reference.

Reflect will investigate the payment and arrange the appropriate return of any verified amount that cannot be correctly applied to your request.

6. How to Request a Cancellation or Refund

Email thereflectservice@gmail.com with:

• Your Reflect request reference, if available.
• The email address used to register.
• A brief explanation of your request.

Reflect may ask for the relevant UPI transaction reference to identify and verify the payment.

You are not required to disclose additional personal details about your story merely to request cancellation.

7. When Will I Receive My Refund?

Once refund eligibility is confirmed, Reflect will initiate the approved refund within three business days.

Refunds will normally be returned through the original payment method where possible. If another method is necessary, Reflect will coordinate appropriate details with you.

The actual time taken for the refund to appear in your account may depend on your bank or payment provider.

Reflect will communicate the refund's initiation status by email.

8. Questions or Concerns

If you have questions about cancellation, payment verification, refunds or the service provided, contact:

thereflectservice@gmail.com

This policy does not remove or limit consumer rights available under applicable Indian law.