REFLECT / SERVICE TERMS

Reflect — Service Terms

Effective date: To be added at launch

Welcome to Reflect. Before you begin, here's what you should know about the service and what to expect.

1. What Is Reflect?

Reflect is a human-led written-reflection service where you can share your thoughts, feelings and experiences and receive a thoughtful, personal response.

Every reflection is written by a real person, not generated by AI.

Reflect is not therapy, counselling, medical advice or emergency support.

The service is available to adults aged 18 and above living in India, in English or Tamil.

2. What Does ₹799 Include?

A one-time payment of ₹799 includes:

• One personal written reflection, with no fixed word count.
• One follow-up exchange within seven calendar days of receiving your first reflection.

There are no subscriptions, live calls or unlimited conversations.

3. How Do I Begin?

1. Register using your email address, optional preferred name and preferred language, and confirm your eligibility and agreement to the policies.
2. Receive your request reference and UPI payment instructions.
3. Pay ₹799 and email your transaction reference to Reflect.
4. After payment verification, receive an invitation to share your story.

Payments are verified manually within 24 calendar hours after your transaction reference is received. A transaction reference alone does not confirm payment.

Please wait for payment confirmation before sharing your personal story.

4. When Will I Receive My Reflection?

• First reflection: Within 48 calendar hours after your payment is verified and your story is received, under the agreed start arrangement.
• Follow-up reply: Within 48 calendar hours after your eligible follow-up message is received.

These timelines include weekends and public holidays.

Reflect normally accepts one or two new customers per day. If all places are filled, you'll be informed of the next available start date and any change to the delivery arrangement before paying.

All responses are delivered through email.

5. What If I Need More Time?

You have 14 calendar days after payment verification to share your story.

Reflect will send a reminder after seven days. If no story is received within fourteen days, your request will be cancelled and the full ₹799 refunded.

After receiving your first reflection, you have seven calendar days to send one follow-up message.

If you do not use your follow-up within that period, your service is considered complete. If you use it, the service ends after the additional reply is delivered.

6. Cancellations and Refunds

You may cancel and receive a full ₹799 refund before your first reflection is delivered, even if you have already shared your story.

After the first reflection is delivered, change-of-mind refunds are not automatic.

If Reflect cannot accept your request, you may choose a later available start date or a full refund.

If the first reflection is delayed beyond the agreed deadline, you may choose a revised deadline or a full refund while it remains undelivered.

If the included follow-up is not provided, Reflect will offer a replacement response or an appropriate refund, consistent with applicable consumer rights.

Approved refunds are initiated within three business days after eligibility is confirmed. Actual payment settlement may take longer.

Please refer to the separate Cancellation & Refund Policy for details. Nothing in these terms limits your applicable consumer rights.

7. Your Privacy

Your personal story and reflection are handled directly by the person behind Reflect.

Your words are not used for marketing or submitted to AI tools to prepare your reflection.

Correspondence is handled through Gmail and retained only as long as reasonably necessary, with periodic manual review and deletion.

Reflect uses necessary service providers, so complete anonymity or absolute confidentiality cannot be guaranteed.

You may request access, correction or deletion of your information, subject to applicable requirements.

Please read the Privacy Policy for further details, and avoid sharing unnecessary identifying information about other people.

8. Important Service Boundaries

Reflect offers human attention, understanding and thoughtful observations. It does not guarantee a particular emotional outcome or provide professional treatment, legal advice or financial advice.

Messages are not monitored continuously. If you need urgent or emergency assistance, please contact an appropriate emergency service or qualified professional rather than waiting for Reflect's response.

Please provide a working email address and check your inbox, including spam or junk folders. Contact Reflect if an expected message does not arrive.

9. Questions, Complaints and Changes

For questions about the service, payments, refunds, privacy or delivery, contact:

thereflectservice@gmail.com

Please include your request reference where available.

Reflect will review concerns and handle them in accordance with applicable requirements.

These terms may be updated when necessary. Any changes will be published with an updated effective date and will not unlawfully reduce the agreed entitlements of existing paid customers.

By registering and accepting these Service Terms and the Privacy Policy, you acknowledge the service description, price and conditions. Your request remains subject to payment verification and the applicable Cancellation & Refund Policy.